- Reputation and Reliability
- Customer Reviews: Encourage checking customer reviews on trusted platforms to gauge the company's reputation.
- Industry Experience: Consider companies with years of experience and a proven track record.
- Licensing and Insurance
- USDOT Number: Ensure the company is registered with the US Department of Transportation (USDOT).
- Insurance Coverage: Verify that the company carries adequate insurance to protect your vehicle during transit.
- Services Offered
- Transport Options: Evaluate whether they offer both open and enclosed transport options.
- Additional Services: Check for services like door-to-door delivery and vehicle tracking.
- Cost and Pricing Transparency
- Detailed Quotes: Request and compare detailed quotes from multiple companies.
- Hidden Fees: Inquire about any potential hidden fees or surcharges.
- Customer Support and Communication
- Accessibility: Assess their customer support availability and responsiveness.
- Communication: Look for clear communication regarding pickup/delivery schedules and updates.
- Contract Terms and Conditions
- Read Contracts: Carefully read and understand the terms and conditions of the contract.
- Cancellation Policy: Know the company's policy on cancellations and changes.
- References and Recommendations
- Referrals: Seek recommendations from friends, family, or online forums.
- References: Request references from the company to speak directly with past customers